Privacy Policy
Nightingale-os and the Nightingale platform, operated by The Premier Health Group LLC.
1. Scope and relationship to HIPAA
The Premier Health Group LLC ("Premier Health Group," "we," "us," or "our") provides the Nightingale platform, including the Nightingale-os mobile application (the "App"), to U.S. home health agencies (each, an "Agency") under a written subscription agreement and a Business Associate Agreement ("BAA") between Premier Health Group and the Agency.
Protected Health Information ("PHI") that we process on behalf of an Agency is governed by HIPAA and the BAA with that Agency, not by this Privacy Policy. This Privacy Policy describes information collected through our public-facing website and the operational metadata generated by use of the App.
2. Information we collect
- Account information provisioned by the Agency, such as your name, work email address, role, and assignments.
- Authentication and security information, including login timestamps, device identifiers, IP address, and multi-factor authentication factors.
- App usage information, such as feature interactions, error reports, and diagnostic logs.
- Information you provide when contacting our support team.
We do not sell personal information and we do not use personal information for advertising.
3. How we use information
We use this information to deliver and secure the App, authenticate users and prevent unauthorized access, provide customer support, improve product reliability, and comply with legal obligations.
4. How we share information
- With the contracting Agency that provisioned the account.
- With service providers and subprocessors who host or support the platform, under written contracts that require confidentiality and equivalent safeguards.
- When required by law, court order, or to protect the rights, property, or safety of Premier Health Group, our customers, or others.
We do not share information with third parties for their own marketing purposes.
5. Security
We use TLS 1.3 in transit, AES-256 at rest, OAuth 2.0 / OIDC with multi-factor authentication, role-based access controls, and audit logging. No system is perfectly secure, but we work continuously to protect our customers' data.
6. Retention
We retain information for the duration of the subscription with your Agency and as required by applicable law and our BAA. Upon termination, we delete or return Agency data in accordance with the BAA.
7. Your choices and rights
If you are an end user of the App, please direct privacy requests, including requests for access, correction, or deletion of information, to your Agency administrator. Your Agency is the controller of the workforce information processed in the App. We will support your Agency in responding to such requests.
Where required by applicable state or other law, you may also contact us directly using the information below.
8. Children
The App is not directed to, or intended for use by, children under 18 years of age, and is not intended for personal or consumer use.
9. Changes to this Policy
We may update this Privacy Policy from time to time. Material changes will be notified to your Agency administrator. The effective date above reflects the most recent update.
10. Contact
- Email: support@premierhealthgroup.health
- Phone: +1 (240) 906-4318
- Entity: The Premier Health Group LLC